Terms of use

Soldfolio is run by the Soldfolio team. In these terms, “we” and “us” means that business. You can contact us at hello@soldfolio.com.au.

Soldfolio shows real estate agents' sales records and ranks agents in each suburb by their verified sales. It's general information to help you compare agents. It isn't financial, legal or property advice, and it doesn't recommend any agent for your situation.

Past sales don't guarantee what an agent will achieve for you. Before you choose an agent, check their licence with your state's regulator and ask them about their fees and approach.

Rankings, totals and medians use verified sales only. A sale is verified when a member of our team has checked it against a source document and recorded which one. Sales that haven't been checked are labelled pending or self reported and never count. How we verify explains the process.

Nobody can pay for a higher position, and no plan changes how an agent is ranked. We check records carefully, but we rely on the documents we're shown and can make mistakes. If you think a figure is wrong, tell us and we'll look into it.

To have a profile you must be a real estate agent or salesperson who is licensed or registered where you work.

• The details and sales you give us must be true, and the sales must be ones you worked on in the role you state.
• Keep your sign-in details to yourself. Each account is for one person.
• You can update your profile details at any time. You can withdraw a sale while it's pending, but you can't change its figures or status.
• You give us permission to show your profile, photo and sales on Soldfolio and in links people share, for as long as your profile is public.

If we find false or misleading information, we may reject or remove sales, hide your profile, or close your account. We'll tell you why unless the law or someone's safety stops us.

Agency admins can invite, approve and deactivate agents in their agency. If you're an admin, you're responsible for giving access only to people who work for your agency, and for removing access when they leave. Agency admins can't change verified figures.

Every plan is free during early access, and we don't take payment details. Before any plan starts costing money, we'll give you at least 30 days' notice, and you can choose not to continue. Your verified profile and suburb rankings stay free.

• Submit sales or details you know are false, or pretend to be someone else.
• Copy or collect content from Soldfolio in bulk, including with automated tools, without our written permission.
• Try to get around security, access accounts that aren't yours, or interfere with how the website works.
• Use details from an appraisal request for anything other than responding to that request.

If you think something on Soldfolio is wrong or unfair, contact us at hello@soldfolio.com.au with the page and what you think should change. We'll look into it and let you know the outcome. Where a verified sale turns out to be wrong, we remove it from the figures.

Nothing in these terms takes away rights you have under the Australian Consumer Law or other laws that can't be excluded. To the extent the law allows, we aren't responsible for decisions you make based on information on Soldfolio, or for losses caused by things outside our reasonable control.

You can ask us to close your account at any time by contacting us at hello@soldfolio.com.au. We can suspend or close an account that breaks these terms. The privacy policy explains what we keep after an account is closed.

We may update these terms. If a change matters to people with an account, we'll tell them before it applies. The date at the top shows when the terms last changed.

These terms are governed by the laws of the Australian state where our business is registered.