How we verify
How a sale becomes verified
Every ranking on Soldfolio comes from sales our team has checked. This page explains what we check, who checks it, and what “verified” does and doesn't mean.
- The agent submits a saleThey give the address, price, sale date and their role in the sale. From that moment it shows as pending and doesn't count toward any figure.
- A verifier checks one source documentA member of the Soldfolio team matches the sale to a source document and records which kind it was. If they can't match it, the sale is rejected with a reason.
- Only verified sales countTotals, medians and suburb rankings use verified sales alone. Rejected sales are never shown publicly.
What counts as a source document
For each verified sale, the verifier records one of these:
- Title record
- Contract of sale
- Settlement statement
- Agency confirmation
An agency confirmation means the agency's own records confirm the sale and the agent's role. If a verifier uses a different document, they write down what it was.
Who checks
Verifiers are members of the Soldfolio team. They must sign in with an authenticator app. The system stops a verifier from deciding on a sale they submitted, a sale on their own profile, or a sale from any agency they belong to: another verifier has to check it.
What the labels mean
- Verified
- Checked by a verifier against a source document. Counts toward totals and rankings.
- Verification pending
- Submitted and waiting for a verifier. Shown with its label, never counted.
- Self reported
- Supplied by the agent and not checked by us. Shown with its label, never counted.
Rules that protect the figures
- Agents can't mark their own sales as verified or edit verified figures. Totals are calculated from verified sales only.
- No plan or payment changes where an agent ranks.
- Every verification decision is recorded with who made it, when, and which source they used. These records can't be edited or deleted by the website.
- If a verified sale is later found to be wrong, a verifier can revoke it and it drops out of every figure.
What verified doesn't mean
Verified means a sale happened at the recorded price and date, and the agent had the recorded role in it. It isn't a rating of the agent's service, and it doesn't tell you how the agent will perform for you. We rely on the documents we're shown and can make mistakes.
Think a sale is wrong?
Tell us through the contact page (choose “Privacy or a correction”) with the agent and the sale. A verifier will review it, and if it can't be supported, it's removed from the figures.