How Soldfolio handles your information

When you use the appraisal form on an agent's profile, we collect your name, email, phone number, the property address and your message. We store it so that agent can contact you about that appraisal.

Only that agent sees your details. Their agency's admins see how many requests the agent received, not who sent them. We don't sell your details or use them for advertising.

We store your name, email address, a securely hashed password (never the password itself) and, if you set one up, the secret for your authenticator app. Agents also store the profile details, photo, sales and career history they choose to publish.

For security, we record when you sign in and the IP address and browser of each signed-in session, and we keep records of important changes (such as sale verification decisions and agency membership changes) so they can be checked later.

Agent profiles and agency pages are public once an agency admin approves them: name, title, agency, photo, contact options the agent chose to show, and their sales. Sale figures are labelled by how they were checked. Rejected sales are never shown.

We use cookies only for signing in: one keeps account holders signed in, and a short-lived one is used during the authenticator check. There are no advertising or analytics cookies, and visitors who don't sign in get no cookies from us.

Information is sent over encrypted connections (HTTPS) and stored on our own server, with regular backups. Access to the database is limited to the people who run Soldfolio, and agency admins and verifiers must use an authenticator app.

Agents can update their own profile at any time from their dashboard. To see, correct or delete other information we hold about you, or to ask a question or make a complaint about privacy, contact the agent or agency you dealt with, and they'll pass it on to us. If you're not satisfied with our response, you can contact the Office of the Australian Information Commissioner (oaic.gov.au).